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Customer Feedback for OPTICSRE

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Knowledge Base

  1. General Help →

    1. Getting Started
    2. What is a Profile, Site, or System?
    3. Account Settings Overview
    4. Profile Wizard Walkthrough
    5. Dashboard Overview

  2. How do I... →

    1. How to change the registered e-mail on your OpticsRE account
    2. Mate3: Troubleshooting Network Connectivity
    3. My Gateway is Offline
    4. Forgot Username / Reset your password / Resend Verification Email
    5. Set Up E-Mail Alerts

  3. Known Issues →

    1. Cannot login with Safari while using Private Browsing or Cookies are disabled
    2. What happens to data when my controller is disconnected?
    3. Pending write instructions in queue stuck for long periods of time

  4. OpticsRE features →

    1. OpticsRE for Mobile Devices (iOS/Android)
    2. Hardware features not currently supported in OpticsRE

  5. OpticsRE Graphing  →

    1. Graph Overview for AXS Port, Mate3, and Mate3s
    2. Temperature, SOC, and Voltage color gradients

  6. Time →

    1. Setting Time and Timezone for MATE3 or AXS Port

  7. Update News →

    1. "To" and "From" Battery Graph Changes In Version 3.6.0

  8. All articles →

    1. Setting Time and Timezone for MATE3 or AXS Port
    2. "To" and "From" Battery Graph Changes In Version 3.6.0
    3. Cannot login with Safari while using Private Browsing or Cookies are disabled
    4. OpticsRE for Mobile Devices (iOS/Android)
    5. How to change the registered e-mail on your OpticsRE account
    38 articles →

Feedback and Knowledge Base

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