Profile Wizard Walkthrough

This page gives a detailed overview of how to navigate through the registration process for a new profile, site, or system. 

0. Steps to take before you start

0.1 General 

Your system controller must be able to access the internet and communicate with our servers in order to continue registration beyond step 2. Verify MAC Address, shown below.  Make sure that you can connect to the internet and reach our services from another device on the same network as your system controller (AXS Port, Mate3s, SkyBox, Alino, etc). 

Precautions: Outback Power cannot assist with any network related questions. This includes the discovery of any network configurations, or explanation of the terms listed above. Please contact a qualified network technician if further assistance is needed.

0.2 AXS Port / Mate3 family / Rosewater

  1. Make sure that you can connect to the internet and reach from another device on the same network as your OutBack AXS Port or Mate3s system controller. 
  2. If you have a Mate3s verify that the Port screen shows the OpticsRE status as connected. More troubleshooting details are available for the Mate3.  

0.3 SkyBox

  1.  Please ensure that the device is connected to the internet.
  2. Verify the OpticsRE communication is enabled and status is connected on the Network settings page. 

04. Alino

  1. Please ensure that the device is connected to the internet and can still reach 

1. Select System Type

Select which type of device you are registering. The "Radian and FXR/VFXR Inverter/Chargers" option is for all AXS Port and Mate3s system configurations.  

Afterwards, select "Continue". 

2. Verify MAC Address

1. Enter the Media Access Control (MAC) address of your device. 
2. Complete the captcha by checking the box next to "I'm not a robot"
3. Select "Continue". 

The MAC Address be found in the following locations:

MATE 3: While on the main screen of the MATE3, press the port key on the bottom right hand side. The MAC address will appear on the bottom of the screen.
OTHERS: The MAC address can be found on the label of the box and / or on the physical device.

If validation fails, review step 0 for troubleshooting instructions. 

3. Setup a new Profile

For an overview of Profiles see this article 

1. Choose a Profile: If you are creating your first profile or would like to create a new profile, select the --Add a new Profile-- option. If you would like to add another system to an existing profile that you have access to select the name from the drop-down list. 
2. Profile Name: Enter a name for your profile. We recommend picking something unique to help technical support locate your profile faster if you need assistance from us, but duplicate names are allowed. 
3. Primary Contact: Enter information for who should be the primary point of contact if OutBack Power needs to get in contact for troubleshooting issues. This could be the system owner or a company that is responsible for managing equipment and the profile that a resident is renting. 
4. Mailing Address: Enter the mailing address of the Primary Contact responsible for managing the profile. This information is only used to assist with troubleshooting issues if our team needs to get in contact. 

Note: This information has no affect on other features provided in OpticsRE like email alerts and report requests. Those are managed through individual user accounts. It is purely a record so we can assist with troubleshooting if we need to get in contact with the primary manager of a profile. 

4. Add a Site Location

1. Choose a SiteIf you are creating your first site or would like to create a new site, select the --Add a new Site-- option. If you would like to add another system to an existing site that you have access to select the name from the drop-down list. 
2. Site name & type: Once again, we recommend picking a relatively unique name to make locating your Site easier if you need technical assistance. However, site names do not need to be unique except within a single profile. Type is an informational field that lets OutBack know of this system is residential, industrial, or mobile. It also changes what type of icon is used for the Site on the My Profiles map. 
3a. Site Location: Site location determines where your site is located on the map. If you would rather use latitude and longitude select the 'Use Lat/Long Instead of Address' box. 

(Site Location when Use Lat/Long instead of Address is checked)

3b. Site Location: Latitude and longitude format is expected to be in decimal notation. Ex: 12.3456789, -12.3456789.

4. Temperature Unit: Determines if temperature should be shown in degrees Celsius or degrees Fahrenheit for all systems under this site.
5. Time zone:  OpticsRe will automatically update your system controller time when the device connects. The time zone setting will send the appropriate time offset from UTC to the device. 
6. Supports Daylight Saving Time: If this option is on, OpticsRE will automatically adjust your timezone offset when Daylight Saving rollback or roll forward occurs. If this option is off, the site will remain in the time zone offset specified in the list year round. 
7. Idle Ping Interval: The amount of seconds between server keep alive pings to your OutBack system when it is idle (not being viewed in OpticsRE). It must be between 30 and 120 seconds. If you are on a rate limited network connection and concerned about bandwidth usage, use the highest value possible. See this article for more details.

5. Add a System to Your Site

1. System Name: Choose a name for your new system. As before we recommend you pick something unique to make it easier to locate.
2. Select Continue

6. Device Registration

2. PV Array Size in kW: Enter your solar panel array size. The value is expected be in kilowatts. The maximum value is constrained by the nameplate rating of your inverter. See here for more information

3. Low Battery Voltage Warning: A custom setting that will log an alert if the battery voltage drops below this point. An email alert is available after completing registration. See here for more information on how to configure alerts

4. System Voltage: This setting must be set correctly to identify the devices connected to your system controller, and properly interpret how to display certain system settings. 

5. Battery Type: Provides a variety of options from lead acid batteries to Lithium Ion. These settings primarily affect how battery information regarding scale, and color are displayed on the historical graph. 

6. Devices:

a. Port: Which OutBack HUB port each device is connected to. The system controller is always the master port at M.
b. Name: An editable field that allows you to set a custom name for each device connected to your system.   
c. Model: The model of device. Some devices do not report this information and require you to select which model you are using. This can be done by interaction with the 'Select' drop-down. 
d. Serial number: The devices serial number. If a device does not self report this information it is listed as N/A (not applicable). 
e. Firmware: The firmware version of the device. If there is an issue with the firmware version or device model not being supported or not selected, an exclamation point will appear directing our attention to this device. 
f. Configure: Allows you to change settings on the device, but we recommend skipping this until registration is complete. These settings can also be accessed from your dashboard at a later time.

7. Once all information has been filled out select Save & Finish to complete the wizard. 

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